01 Customer
Inbound call
Your customer dials your number. SIVO answers instantly with the greeting you configured — natural voice, in their language.
Smart Intelligence Virtual Operator
The AI-powered virtual operator for Service Cloud
Multi-tenant cloud call center with live transcription, AI agents and native push to Salesforce Service Cloud Voice. No servers to manage.
No credit card
14-day trial
GDPR · EU
IN PROGRESS
47 Live calls
12 In queue
98% SLA
Caller Hi, I'm calling about my last month's invoice…
AI Of course. Can you confirm your ID number?
~600ms
GDPR · EU
SCV native
~ 0 ms
AI agent latency
0 %
Enterprise uptime
0 +
REST endpoints
0
Languages
Works with your current stack
Native integrations with providers you already use
Salesforce
Zadarma
Twilio
Bandwidth
Deepgram
ElevenLabs
OpenAI
Whisper
Platform
Everything a modern call center needs
From the first agent to multi-tenant operations. SIVO includes what other products sell as premium add-ons.
Softphone in the browser
Your agents handle calls from Chrome. No installs, no drivers, no physical phones.
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Visual call flows
Design what happens with each call by dragging blocks. Menus, conditions, transfers, AI agents — no code.
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Queues and supervision
Route calls by skill, language or availability. Your supervisors listen live and step in when needed.
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Recording and transcription
Every call is recorded and transcribed in real time. Search by words spoken, not by dates or numbers.
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AI voice agents
AI handles simple calls, collects data and only escalates to a human if needed. Your team focuses on what matters.
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Built for holdings and BPOs
Run multiple brands or customers from one platform with fully separated data. Each brand with its own number, voice and style.
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Metrics your boss understands
Calls answered, average wait, abandonment, agent occupancy. Ready for Monday morning reports.
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Security and compliance
Encrypted data, controlled access, full audit log of who did what. GDPR-ready with EU data residency.
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The journey of a call
What your customer feels, what your agent receives
Scroll to see how SIVO accompanies a call from start to finish — without your team having to think about how it works inside.
02 AI
Triage without waiting
An AI agent asks, listens and routes. If the query is simple, it resolves it without bothering your team. If a human is needed, it transfers with full context.
03 Agent
To the right agent
The call reaches the team member with the right skill and language. They answer from the browser, no installs, inside Salesforce.
04 Live
Real-time transcription
While they speak, the conversation appears on screen. Key data is captured automatically so you don't ask anything twice.
05 Salesforce
Close and follow-up
The call is saved with recording, transcript and summary, linked to the contact in Salesforce. Ready for next steps — zero manual work.
Outcomes, not promises
What your team gains with SIVO
0 day
Ready to answer
Set up your first campaign in an afternoon. No months-long projects.
0 /7
Always available
AI covers weekends, holidays and spikes without hiring more people.
0 clicks
Data in Salesforce
Every call, transcript and summary appears in your CRM on its own.
0 apps
To install
Your agents work from the browser. No drivers, VPNs, or softphones to maintain.
Works with your existing stack
Fits with what you already have
SIVO connects natively to your CRM, phone carrier and preferred AI. No integration projects, no number migrations, no surprises for your IT team.
Your CRM
salesforce
Your carrier
Twilio
Vonage
Zadarma
Bandwidth
Your AI
OpenAI
Anthropic
Groq
ElevenLabs
Deepgram
Don't see your provider? Tell us who you work with →
Why SIVO
Built for teams already living in Salesforce
01
Native Service Cloud Voice
Zero-touch OAuth + External Client App onboarding. Live transcripts pushed to Conversation/ConversationEntry. No keys to rotate manually.
02
No servers to manage
Fully managed SaaS. Automatic updates, built-in HA, EU data residency. You focus on handling calls.
03
Open architecture
BYO SIP trunks, BYO STT/LLM/TTS, HMAC webhooks, full OpenAPI. If you can integrate it, it is integrated.
Pricing
Transparent pricing, no surprises
Start with Starter, scale to Enterprise when you need it.
SIVO Starter
For small teams that need a modern cloud-based call center.
19€ /agente/mes
Min. 3 agents
Start free Most popular
SIVO Pro
Multi-tenant, Salesforce Service Cloud Voice and live transcription to scale.
39€ /agente/mes
Min. 5 agents
Try 14 daysSIVO Enterprise
Dedicated instance, SSO, data residency and 99.95% SLA with 24×7 support.
desde 79€
Min. 25 agents
Talk to salesYour call center with AI superpowers, in minutes.
Start a 14-day free trial. No card. No lock-in.