Billing
Differences between Starter, Pro and Enterprise
When each plan makes sense, what's included and when to scale up. No surprises on the invoice.
SIVO has three plans for three different stages. Marketing-free summary below.
Quick summary
| Starter | Pro | Enterprise | |
|---|---|---|---|
| Price | €19/agent/month | €39/agent/month | from €79/agent/month |
| Min. agents | 3 | 5 | 25 |
| Support | Email M-F | Email + chat | 24×7 + CSM |
| SLA | best-effort | 99.9% | 99.95% |
When to pick Starter
- Small team (3-10 agents).
- Predictable call volume (under 500 min/agent/month).
- No conversational AI nor live transcription.
- No Salesforce SCV.
- 1-3 simple IVR flows.
When to scale to Pro
Pick Pro if you need any of:
- Live transcription (1,000 min/agent included).
- AI agents (200 min/agent included).
- Salesforce Service Cloud Voice integration.
- 20+ queues.
- 5+ SIP trunks (multi-carrier failover).
- 180-day recording retention.
- Contractual 99.9% SLA (with breach credits).
When to scale to Enterprise
Jump to Enterprise if you need any of:
- Dedicated instance (own cluster).
- SAML/OIDC SSO (Okta, Azure AD, Google Workspace).
- Custom data residency (e.g. US-only, Frankfurt-only).
- 7-year audit retention (typical regulated sectors).
- 99.95% SLA with 24×7.
- Unlimited AI minutes.
- PCI-DSS for phone payment integration.
- Dedicated Customer Success Manager.
Add-ons (any plan)
Usage beyond the plan is billed as add-on. Rates:
| Add-on | Price |
|---|---|
| Extra EU PSTN minutes | €0.012/min |
| Extra US PSTN minutes | €0.02/min |
| Extra recording | €0.02/GB/month |
| Extra transcription | €0.015/min |
| Extra AI minutes | €0.08/min |
| Extra DID | €1.50/month |
Free trial
14 days on Pro, no credit card, no commitment. Then:
- Move to paid Pro.
- Downgrade to Starter if your case is simpler.
- Cancel — your data stays accessible 30 days for export.