Documentation · Concepts
Concepts
The ideas behind SIVO — architecture, multi-tenancy, the IVR editor.
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What is SIVO?
Smart Intelligence Virtual Operator — a multi-tenant cloud call center native to Salesforce Service Cloud Voice with integrated AI.
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How SIVO works
High-level overview of SIVO's components and how they fit together, in functional language. For conversations with your IT team.
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Data model
SIVO's main entities and how they relate. For your technical team needing to understand how to model the integration.
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IVR designer — concepts
How to design call flows in SIVO using the visual drag & drop editor. Node types, simulator and versioning.
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