Documentation · Concepts

Concepts

The ideas behind SIVO — architecture, multi-tenancy, the IVR editor.

• What is SIVO?

  Smart Intelligence Virtual Operator — a multi-tenant cloud call center native to Salesforce Service Cloud Voice with integrated AI.

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• How SIVO works

  High-level overview of SIVO's components and how they fit together, in functional language. For conversations with your IT team.

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• Data model

  SIVO's main entities and how they relate. For your technical team needing to understand how to model the integration.

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• IVR designer — concepts

  How to design call flows in SIVO using the visual drag & drop editor. Node types, simulator and versioning.

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