Documentation · Configuration

Configuration

Variables, users, JWT keys and everything configured from the panel.

• Users and roles

  How to onboard your team in SIVO, what roles exist and how they are assigned to queues, DIDs and recording policies.

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• Configuration variables

  Reference of variables that control SIVO behavior per tenant — JWT, recording storage, STT/LLM/TTS providers, integrations.

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• JWT key rotation

  How the RS256 keys signing SIVO JWTs and Salesforce SCRT2 callouts are rotated.

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• Schedules and holidays

  How to configure business hours, holidays and time-based rules in SIVO. From the basic case to multi-timezone with exceptions.

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