Documentation · Operations

Operations

Day-to-day — support, troubleshooting, recordings, audit.

• Operations — overview

  How operational responsibilities are split between your team and SIVO. What you manage and what the platform manages.

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• Troubleshooting

  Quick diagnostic for the 20 most common SIVO issues — SIP registration, WebRTC audio, transcription, Salesforce, AI agents.

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• Recordings

  How SIVO manages call recordings — scope-based policies, cloud providers, retention and exports.

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• Audit log

  How to query your tenant's activity log. Filters, CSV exports and SIVO team traceability.

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